FAQs

Shipping

When you don’t see door to door courier shipping option during check out please double check the following:

1. If your Billing and Shipping Address is the same please please make sure Ship to a different address is unchecked.

2. Please check that the suburb, city, province, and country fields are filled in.

3. Double check your postal code. Please note that the postal code required here is the street code for your city/suburb and not the postbox code. these code may differ from each other.

4. If you still don’t get door to door shipping options please contact our support staff and supply your shipping address to them to check the address and assist with the shipping.

Order Processing Orders from our ready to ship ranges that has no personalization options (no additional printing requirements) ships with in 1 to 3 working days day from order date.

All other orders may take up to 2 to 4 working days from order date to be printed and shipped. We do however put in every effort to keep processing times as short as possible.

Orders Placed on weekends may be process during the weekend but will however only ship on Monday or Tuesday depending on volumes. (We are normally closed on Saturday and Sunday)

CONTACT US:  If you are unsure of how long processing of your order will take, please contact us on WhatsApp (076 095 7023) or email (support@mysisterandi.co.za) or simply chat with us live on our live chat during office hours Monday to Friday from 08:00 to 17:00.

Orders/Shipping – Shipping Times My Sister & i uses The Courier Guy as our preferred shipping provider. Where possible shipments in the Pretoria/Johannesburg area are shipped as same day or overnight flyers. Except for shipments that are too large for a flyer bag or same day/overnight is not offered to customer address. In these cases, we will always ship with the fastest possible alternative.

Shipments to Main City centers outside of the Pretoria/Johannesburg area for example Cape Town or Durban if economy shipping was selected will ship with road economy with an estimated delivery time of 72 hours (Estimates supplied by Courier Company) Overnight Shipments, ships with an overnight flyer service. Except for shipments that are too large for a flyer bag or overnight is not offered to customer address. In these cases, we will always ship with the fastest possible alternative. (Also Note that for outlying areas even if overnight is selected The Courier Company advises that a 1 to 2 day delay may be expected) Shipments to rural areas, outlying area, farms and small towns are shipped with road economy service and may takes between 3 to 5 days for delivery.

If you are unsure of how long shipping to your address will take, please contact us on WhatsApp (076 095 7023) or email (support@mysisterandi.co.za) or simply chat with us live on our live chat during office hours Monday to Friday from 08:00 to 17:00.

Note: The courier companies only collect parcels Monday to Friday, so orders placed on Fridays ships the following Monday.

Although we make every effort to ensure fast delivery from our side, we do not have any control over the courier companies, and we cannot guarantee their services.

Please Note: Selecting overnight Shipping at checkout does not speed up the order processing time it just guarantees the shipping service that will be used when shipping is booked.

Design Your Own

Select “design your own” from the menu.  Then select “customize” on the image of the type of product that you what.  Select the color and size at the bottom of the screen.  Now you can add text and images to your design.  Make sure that you position the artwork where you want it on the product.  When you are happy with your design, click the “add to cart” button and your order is placed at My Sister & i.

NOTE:  Use the save button (see example of the icon below) on the design screen to SAVE your design for future amendments.

Stock and Back Orders

COULD NOT FIND THE ANSWER TO YOUR QUESTION?

Please contact us on WhatsApp or make use of the contact form supplied on the contact us page.

Contact Us

WhatsApp: 076 095 7023