Privacy Policy

🔐 Privacy Policy

My Suster en Ek (Pty) Ltd t/a My Sister & i

1. Who We Are

This Privacy Policy applies to the websites:

These websites are operated by My Suster en Ek (Pty) Ltd t/a My Sister & i (“we”, “us”, or “our”).

We are an online store offering custom and personalised printed products, including clothing, drinkware, stickers, and gift items.

Responsible Party (as defined in the Protection of Personal Information Act (POPIA)):
My Suster en Ek (Pty) Ltd

📧 Email: support@mysisterandi.co.za
📍 Location: Gauteng, South Africa

2. Information We Collect

2.1 Information You Provide to Us

When you use our website or place an order, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details and preferences
  • Any custom design instructions or uploaded files

2.2 Account Information

If you create an account, we collect:

  • Username and password
  • Order history
  • Saved addresses

2.3 Payment Information

Payments are securely processed via Paystack.

We do not store your card or banking details. Payment providers may collect:

  • Payment method details
  • Billing information
  • Transaction data

2.4 Automatically Collected Information

When you browse our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referring website

2.5 Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website traffic
  • Support marketing and advertising

You can control cookies through your browser settings.

2.6 Third-Party Analytics & Tracking

We use services such as:

  • Google
  • Meta
  • Microsoft (including Microsoft Clarity)

These services may track user behaviour using cookies, heatmaps, and session recordings to improve our website and marketing.

2.7 Comments and Media

If you leave comments or upload content:

  • We collect data shown in forms
  • IP address and browser details may be recorded
  • Uploaded images may contain metadata (e.g., location data)

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate about your orders
  • Provide customer support
  • Personalise products and services
  • Improve our website and offerings
  • Prevent fraud and ensure security
  • Send marketing communications (where permitted)
  • Communicate with you via WhatsApp where applicable

4. Legal Basis for Processing

We process personal information in accordance with POPIA based on:

  • Consent (e.g. marketing)
  • Contractual necessity (to fulfil your order)
  • Legal obligations (e.g. tax and accounting laws)
  • Legitimate interests (e.g. improving services, fraud prevention)

5. Sharing of Information

We may share your information with trusted third parties, including:

  • Payment processors (e.g. Paystack)
  • Courier and delivery partners, including:
    • The Courier Guy
    • Pargo
  • Website hosting and IT service providers
  • Marketing and analytics platforms (e.g. Google, Meta, Microsoft)

We only share the minimum information required for these services to operate, such as your name, contact number, and delivery address for shipping purposes.

6. International Data Transfers

Some of our service providers may store or process data outside South Africa.

We take reasonable steps to ensure that your information is protected and handled in accordance with POPIA when transferred internationally.

7. Data Retention

We retain personal information only as long as necessary:

  • Order and transaction data: up to 5 years (for legal and tax purposes)
  • Account data: until you delete your account
  • Marketing data: until you unsubscribe

8. Your Rights

Under POPIA, you have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your data
  • Object to processing
  • Withdraw consent (for marketing)

To exercise your rights, contact:
📧 support@mysisterandi.co.za

9. Cookies Policy

We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and support our marketing efforts.

Types of Cookies We Use:

  • Essential cookies: Required for website functionality (e.g. cart, checkout)
  • Analytics cookies: Help us understand how visitors use our site
  • Marketing cookies: Used to deliver relevant ads and measure campaign performance

We use third-party services such as:

  • Google
  • Meta
  • Microsoft (including Microsoft Clarity)

These services may collect data such as your IP address, browsing behaviour, and interactions with our website.

Cookie Consent

When you visit our website, you may be presented with a cookie banner requesting your consent to use non-essential cookies.

You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your preferences

You can also disable cookies in your browser settings at any time.

10. Security

We take reasonable technical and organisational measures to protect your personal information, including:

  • SSL encryption
  • Secure payment gateways
  • Access control and monitoring

11. Information Officer

In terms of POPIA, we have appointed an Information Officer responsible for data protection compliance.

📧 Contact: support@mysisterandi.co.za

12. Complaints

If you believe your personal information is being processed unlawfully, you have the right to lodge a complaint with the:

Information Regulator South Africa

📧 Email: complaints.IR@justice.gov.za
🌐 Website: https://www.justice.gov.za/inforeg/

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. WhatsApp Communication

We may communicate with you via WhatsApp for purposes including:

  • Order confirmations and updates
  • Customer support
  • Delivery coordination
  • Optional marketing (only where consent has been given)

By providing your phone number and engaging with us via WhatsApp, you consent to us contacting you through this platform.

You may opt out of WhatsApp communications at any time by requesting this via message or email.

We take reasonable steps to ensure your information shared via WhatsApp is handled securely. However, please note that WhatsApp is a third-party platform operated by Meta, and their privacy practices apply.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 support@mysisterandi.co.za

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To request that your personal data be deleted please send a email to support@mysisterandi.co.za with the subject personal data delete request. Please note that this email has to be sent from the email address you used to register on our site.

Where we send your data

Visitor comments may be checked through an automated spam detection service.